Refund & Return Policy
At Famivow, we create meaningful products that celebrate the special bond between you and your furry friends. Many of our products are personalized and made especially for you, which means each item is unique. Please read our return and refund policy carefully before placing your order.
1. Personalized Products
Because personalized products are custom-made based on your photos, names, messages, or other personal details, we generally do not accept returns or exchanges for change-of-mind reasons, including:
• You no longer want the item
• You selected the wrong size, color, or design
• You provided incorrect customization information
• You changed your mind after production has started
Each personalized item is created specifically for you and cannot be resold. We strongly recommend carefully reviewing all customization details before submitting your order.
2. Order Changes & Cancellation
If you need to modify or cancel your order, please contact us within 5 hours after placing your order. After this period, your order may have already entered production and changes or cancellations may no longer be possible. Please contact our support team as soon as possible:
Email: support@famivow.com
3. Damaged, Defective, or Incorrect Items
We want every Famivow customer to receive a product they love. If your order arrives with any of the following issues, please contact us within 7 days after delivery:
• Damaged during shipping
• Defective
• Incorrect item received
• Different from the approved customization details
Please include:
• Your order number
• Photos or videos showing the issue
• A brief description of the problem
Our team will review your request and provide the best solution, which may include:
• A replacement item
• A partial refund
• A full refund, when applicable
4. Photo Quality & Customization Issues
For personalized pet products, the quality of the final result depends greatly on the photo provided. To achieve the best outcome, please upload:
• Clear, high-resolution photos
• Photos with good lighting
• Photos with a clearly visible pet face
• Photos without heavy filters or editing
If the submitted photo is not suitable, our team may contact you before production. Famivow is not responsible for dissatisfaction caused by unclear, low-quality, or unsuitable photos provided by customers.
5. Non-Personalized Products
For non-personalized products, we accept return requests within 30 days after delivery. To be eligible for a return:
• The item must be unused
• The item must be in original packaging
• The item must be in the same condition as received
Customers are responsible for return shipping costs unless the item is defective or incorrect.
6. Return Process
To request a return or refund, please contact our customer support team:
Email: support@famivow.com
Please provide:
• Order number
• Customer name
• Reason for return
• Photos or videos, if applicable
Do not send items back before receiving approval from our support team. Unauthorized returns may not be accepted.
7. Refund Processing
Once your refund request is approved:
• Refunds will be issued to your original payment method.
• Processing time may vary depending on your bank or payment provider.
• Most refunds are completed within 5–10 business days.
8. Shipping Fees
Original shipping fees are generally non-refundable unless:
• The item arrived damaged
• The wrong item was sent
• The mistake was caused by Famivow
Return shipping costs are the responsibility of the customer unless otherwise stated.
9. Lost or Undelivered Packages
Famivow is not responsible for packages that are:
• Delivered successfully according to tracking information
• Lost due to incorrect shipping addresses provided by customers
• Delayed due to carrier, customs, weather, or other external issues
Please ensure your shipping information is accurate before completing your order. If your package appears lost, please contact us and we will assist you in contacting the shipping carrier.
10. Contact Us
If you have any questions regarding our Refund & Return Policy, please contact us:
Famivow Customer Support
Email: support@famivow.com
We are always happy to help and ensure you have the best shopping experience with us.